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Privacy Policy

What type of information we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we collect this information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect personal information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Marketing

Craft Mate may occasionally send you offers and news about our products, but only if you have previously agreed to receive them. This may include via email and digital marketing channels.  Our communications are designed to tell you about the benefits we can offer, so that you have access to our best deals possible. 

Email newsletters and digital marketing

We send email newsletters and undertake digital marketing activities as a way of increasing brand awareness to our customer base. 

In order to ensure that you agree to receive email newsletters we offer the option to OPT-IN or OPT-OUT at any time. 

You can contact us at any time to opt-out of receiving these forms of marketing. We will then remove your details from these activities within a reasonable time-frame, no longer than 30 days. If you wish to opt-out of email newsletters please contact us at lesleyharris@craftmate.co.uk.

Should you choose not to receive such communications you will still be able to make use of offers and purchase new products that are included in such marketing activity, but in practice we are unlikely to be able to make you aware of them.

Craft Mate are unable to process the data of customers if they are under the age of 16.

How we store, use, share and disclose personal information

Craft Mate is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

Here are the main types of cookie that we use:

  1. Strictly necessary cookies – these cookies allow our site to operate and are required to use it.

  2. Performance cookies – these cookies allow us to measure and analyse how customers use our sites, to improve our service.

  3. Functional cookies – These cookies allow certain non-essential website functions to operate, such as remember your preferences so you do not have to keep entering the same information over and over again.

  4. Marketing cookies (Targeting cookies and Social media cookies) – these cookies are used to deliver ads that are more relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

 

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

We understand that receiving unsolicited direct mail can be an annoyance for some people. We will only share your data with third party mail providers if you specifically OPT-IN when you provide us with your personal data and / or make a purchase from us.

How you can withdraw consent 

If you don’t want us to process your data anymore, please contact us at lesleyharris@craftmate.co.uk 

How you can request copies of, or removing data held about you

Under the GDPR you have the right to request a copy of the personal information Craft Mate holds about you and to have any inaccuracies corrected. We have a legal duty to supply, correct or delete personal information about you on our files.

You can delete your account and request the removal of your personal information at any time. This will erase your records from our systems and will prevent us from being able to assist you with any previous purchases.

Please send requests and questions about this or any other question about this Privacy and Cookies Policy via email address lesleyharris@craftmate.co.uk

We will need two copies of forms of identification, which can be:

  • Passport

  • Driving licence

  • Birth certificate

  • Utility bill (from last 3 months)

  • Current vehicle registration document

  • Bank statement (from last 3 months)

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at lesleyharris@craftmate.co.uk

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